21 Apr FAQs


Please find below some frequently asked questions we receive regarding Dan TDM On Tour event. We have tried to answer as many of them as we can here, but realise that some may need a more personal or unique response. In these instances, if you are unable to find the answer to your question below, please email dan.tdm@dantdmtour.com

For specific S.E.N.D access needs enquiries, please directly contact the applicable venue. Details below:

Brighton Dome: BDBF access line: 01273 261541/525 (Open Monday – Saturday 10am-6pm)

Glasgow King’s Theatre and Milton Keynes Theatre: Full access information to be found here: www.atgtickets.com/access, dedicated Access booking line: 0844 871 7677 (Calls cost 7p per minute, plus your phone company’s access charge). We are open 9am -10pm Monday – Saturday, and 10am – 8pm on Sundays. This may vary on Bank Holidays. The theatre also have a typetalk booking line: 18001 0871 297 5477.

Ipswich Regent Theatre: Access information to be found here: www.apps.ipswich.gov.uk/PEO/wheelchair.asp . For further information contact the Box Office on 01473 433100 Monday – Saturday 9.30am – 5.30pm.

Sheffield City Hall: Access information to be found here: http://www.sheffieldcityhall.co.uk/Access-at-Sheffield-City-Hall/

Plymouth Pavillions: Access information to be found here: https://www.plymouthpavilions.com/Online/default.asp?doWork::WScontent::loadArticle=Load&BOparam::WScontent::loadArticle::article_id=9771590B-F4D3-4EF5-B4B3-DDBA4FA82CF6&menu_id=F1D327B9-5BBA-4462-91EB-A16B4E4EBE5C&sToken=1%2C103392cd%2C577e2bf2%2CBD5CF563-EA39-4028-8A46-B9952BA10FD5%2CXAcHEgReh1elv%2BsHdJ%2BlP5EHYCk%3D

Salford, The Lowry: Access information to be found here: http://www.thelowry.com/plan-your-visit/access-information/

Liverpool Philharmonic: Access information to be found here: http://www.liverpoolphil.com/accessibility

Leicester De Montfort: Access information to be found here: http://www.demontforthall.co.uk/information/access.php?cat_id=2&scat_id=21&article_id=21&flg=s

Newcastle City Hall: Access information to be found here: https://www.theatreroyal.co.uk/visit/accessibility

St Davids Hall, Cardiff :  Access information to be found here: http://www.stdavidshallcardiff.co.uk/your-visit/access/

Edinburgh Festival theatre: Access information to be found here:   http://www.edtheatres.com/access

How long does the show last?

Dan TDM On Tour will be made up of (approximately) a 45 minute first act, a 20 minute interval and a 45 minute second act.

What is Dan TDM On Tour about?

Dan TDM On Tour will take Dan’s online life and bring it into the real world. There will be characters from his channel, fun games to be explored, adventures to go on and you’ll also get to meet his pet pug Elly!

Will there be tour merchandise available?

There will be tour merchandise available at all theatres for fans to buy.

I’m a huge fan of Dan and would like to meet him one to one. Is this possible?

As you can imagine, everyone coming to see Dan TDM adores him and his channel and would love to meet him. Dan too, would love to meet as many of his fans as possible. However, unfortunately we are unable to facilitate this for everyone. We have made a limited number of Diamond Minecart VIP Upgrade tickets available. These upgrade tickets include a meet and greet with Dan TDM, a framed take-away photo with the ticket holder and Dan TDM, exclusive tour merchandise and exclusive pre-show content. This was felt to be the best way of doing it, to allow as many people to see Dan as possible within the time scale that we have.  And guess what! As a parent you DO NOT need to buy a Diamond Minecart ticket- you just need to make sure you have a £21 ticket with your child as all children under the age of 14 will need to be accompanied by an adult.

Can I upgrade after I have bought a ticket?

We are unable to upgrade tickets to a Diamond Minecart VIP experience after you have purchased the seats. You can only upgrade at the point of purchase.

What is the recommended age of Dan TDM On Tour?

There is no minimum age for this Tour but given the length and content of a Performance it is not recommended for children under the age of 6. Children under this age will be admitted provided that they are in possession of a valid ticket. All children, whatever age (including without limitation babes in arms), must have a valid ticket for the Performance in order to enter the Venue. Children under the age of 16 (or under 14 for the Brighton Venue) must be accompanied by a paying adult who is aged 18 or over.

Theatre Access- do the venues have provision for wheelchairs and those with limited mobility?

Each venue has seats available for wheelchair users and for those whose mobility is limited. Follow this link for all theatre access information. Customers with legal carers are entitled to a carer ticket, or equivalent, available via the venue only.

Additional information and S.E.N.D.

Dan TDM is completely family and child friendly. The show may contain loud noises and surprises, and any customers with an SEND or medical condition affected by these should be aware of this. The show should not therefore pose any great risk to visitors suffer with any special needs. Customers with any special requirements please contact the relevant venue box office, as aisle seats and similar may not always be obvious from venue ticket seat maps or from SEE’s ticket maps.